Step into JackpotCity online casino which makes you feel like you’re playing in the glitzy city of Las Vegas, complete with flashy neon lights and a vibrant appearance. Our team of experts at Casino Guru has put the site under the microscope to share with you the pros and cons of joining the casino as a Malaysian player.
Because JackpotCity doesn’t accept ringgit as a currency, we’ve used US Dollars as the main currency for the purpose of this review. Read on to find out if this is an online casino worth your time!
Casino Guru’s ratings for JackpotCity
Welcome bonus – Amazingly high bonus amount
With a total of $1,600 across your first four deposit, JackpotCity’s welcome bonus is, no doubt, one of the most attractive out there. However, the high wagering requirement and low table game contributions make it more suitable for slot players only.
Games – High-quality with many titles from Microgaming and Evolution Gaming
You won’t run out of games to play with more than 500 titles of slots, table games, live casino and video pokers. On the other hand,the games library could offer more choices from other providers to give better variety to players.
Looks – Play like a high roller in Vegas
Glitzy and vibrant, the JackpotCity site offers you to play the way you want as if you’re in Sin City but right in the comfort of your own home.
Customer support – Responsive and helpful
You can reach a customer support agent via live chat at any time of the day. The agents respond within a few minutes and communicate in perfect English.
What do you get for signing up as a Malaysian player?
Anyone from Malaysia who has never had an account with JackpotCity is eligible for a lucrative welcome bonus that gives a very high bonus amount. The first four times you make a deposit at the casino, you’ll receive a boost to your bankroll with a 100% match bonus of up to $400 each. That’s a total of a whopping $1,600 up for grabs!
However, this mouthwatering bonus does come with some terms and conditions that you should be aware of. First of all, only deposits that are $10 or more qualify for the bonus and you must meet the wagering or playthrough requirement of 50 times the bonus received before any winnings generated from the bonus can be withdrawn.
For example, you’ll receive $10 in bonus money if your first deposit is $10. With some good luck, you’ll earn some winnings with the bonus. In order to withdraw them to your bank account, you must first wager at least $500 in total, whether you win or lose.
The above example is only true if you’re making bets on slots, keno, or scratchcard games which all have a 100% rate of contribution towards the wagering. Most table games only count 8% towards the playthrough requirement with baccarat, craps, sic bo, and red dog games not contributing at all.
Overall, JackpotCity offers an attractive welcome bonus that could enhance your bankroll significantly. However, with the higher-than-average wagering requirement plus the low rate of contribution from table games, this bonus is perhaps more suitable for avid slots, keno, and scratchcard players only.
Quality of games and variety
JackpotCity’s main priority is to offer high-quality and rewarding casino games to its players. Most of its games are powered by Microgaming, a multi-award winning company known for the incredibly high amount of progressive jackpots it offers. Apart from that, you’ll also find titles offered by Evolution Gaming who continues to raise the bar in the live casino games industry.
There’s a wide variety of more than 500 exciting casino games available including slots, table games, live casino, and video pokers. As a member of JackpotCity, you’ll get to play some of the most popular slots on the market with a plethora of exciting themes and innovative features from classic 3-reels to modern video slots.
If the main reason you play casino games is to win big, then you’d want to check out JackpotCity’s 16 jackpot games. These games offer progressive jackpots that build up quickly to an incredible amount – we are talking about multiple millions of ringgit here – which you could win with just one small bet. You could be the next Jon Heywood, who walked away with an astronomical €17.8 million (about RM70 million) with a mere 25p (about RM1.50) from playing Mega Moolah.
Craving for the excitement of some live action at a real casino? JackpotCity has a small live casino with 12 different games that are hosted by human dealers in real time. You get to participate in table games live such as roulette, blackjack, baccarat, and poker. You can even play the thrilling Dream Catcher which won a prestigious award in 2017 for its innovativeness.
Browsing for a game you fancy is a breeze at JackpotCity with its logical sorting mechanism and search bar. You can look for a game based on its type and even mark your favourite titles so you can easily look for them the next time you log in.
Can you play while on the go?
Thanks to JackpotCity’s sophisticated mobile casino, players from Malaysia can enjoy uninterrupted gaming when you’re connected to the internet on your mobile device. The mobile site works the same as the desktop version but optimised to be used with a touchscreen, delivering a seamless player experience.
To start playing, simply log in to your existing casino account straight on your device’s web browser and pick up where you left off, no downloading required. You can even bookmark the mobile site which adds an icon to your device’s home screen so you can launch the casino easily with just one tap.
Payment and withdrawal processing by JackpotCity
JackpotCity offers a wide range of payment methods to make it convenient for you to make your deposits. You can move money into your casino account via Visa, MasterCard, Neteller, Skrill, Entropay, Ecopayz, and Neosurf. The minimum deposit is $20 per transaction and your account will immediately reflect the amount upon successful payment.
When you make a withdrawal request, the amount will be transferred to a holding account for 24 to 96 hours. During this pending period, you may reverse your withdrawal without incurring any penalty. The minimum withdrawal amount is $50 and there’s no maximum limit imposed, which means that if you win big, you can cash them all out in one go!
Quality of customer support
Email: support@playersupportcentre.com
Phone support: No
Live chat: Yes
FAQ: Yes
Whenever you run into a problem at JackpotCity, you can try to search for the answer yourself at the FAQ section. However, the content is rather limited so you’re better off contacting a customer support agent instead. For immediate assistance, use the live chat function and you’ll get connected to an agent within a few minutes. You can rest assured that you’re well taken care of by the casino’s professional and helpful staff members who communicate in perfect English.
Our final thoughts on JackpotCity for Malaysian players
While JackpotCity is a great casino overall, we find that it could be a bit more friendly towards Malaysian players in particular. Not being able to maintain an account in ringgit could result in paying slightly more to exchange your ringgit into other currencies that are accepted by the casino.
That being said, JackpotCity offers a fantastic online casino experience with an easy-to-navigate site and one of the best mobile casinos out there. There are many payment options available and a friendly customer support agent is always available 24/7.
Furthermore, the casino sets you off on a strong head start with a huge welcome bonus across your first four deposits. So head over to JackpotCity and register for an account now. Who knows, the casino might just start accepting ringgit when enough Malaysian players sign up!